Five people

The person who plans it has been there this year

No pooled call centre and no regional generalists. Each advisor owns one or two regions and answers the phone while you are travelling in them.

Founder, Mediterranean
Elena Fioravanti
Started the house after nine years running a small hotel on Salina.
Japan
Sho Nakamura
Kyoto-born, ten years arranging the workshop appointments nobody else can.
The North
Ingrid Halvorsen
Ten winters in Lofoten. Plans for the weather, not around it.
East Africa
James Mwangi
Guided in Laikipia for eleven years before he started planning it.
South America and Indonesia
Clara Benitez
A geologist first, which shows in how the Atacama trips are built.